Help and support.
Type what went wrong in your own words. You do not need to know what we call it.
Guides by topic
Getting started
Set up your account and get your first AI reply.
Your inbox
Read, reply, assign and organise conversations.
Channels
Website chat, texting, WhatsApp, phone and email.
Phone and calls
Numbers, calling, voicemail and recordings.
Contacts
Add people, import a list, and keep it tidy.
Teaching the AI
What your AI knows, how it sounds, and what it will not say.
Campaigns and leads
Broadcasts, lead forms and automations.
Meetings
Recorded meetings, and attaching them to a customer.
Your team
Invites, roles, seats and your own profile.
Reports and usage
What the numbers mean and what uses credit.
Billing
Plans, invoices, credit and cancelling.
Rules and privacy
Texting law, your data, and the audit log.
Your AI workspace
Ask the AI about your own business, and set what it can see.
Settings and your account
Your organization details, inbox rules, macros, custom fields and connected apps.
Something is not working
The fixes for the things that go wrong most.
Team management: your day
Your workspace, tasks, time, break modes and performance.
Team management: managing a team
Team time, schedules, adherence and reports.
Team management: setting it up
Pipelines, journeys, automations, queue, break modes and document types.
What people open first
- What is Peakify CX, and what does it do for me?
An AI front desk that answers calls, texts and chats using your real business details, and brings in a person the moment a conversation needs one.
- How do I sign up, and what does the $1 trial actually cost?
Create an account in about two minutes, pay $1 to start a 7 day trial, and you are only charged the full plan price once you go live.
- What are the three questions I have to answer before I get in?
Pick your business type, tell us your business name and contact details, then meet your AI assistant and try asking it something.
- How do I see my AI actually answer a question?
Open Try the chat in your AI Assistant settings and ask it something a customer would ask. It answers using your real settings and anything you have added about your business.
Recently updated
- How do I change my plan?
Pick a new plan, contact volume or billing interval from Change plan, see exactly what it costs and when it takes effect, then confirm. Nothing is charged until you do.
- How do I put the snippet on my site, and check it's really live?
Paste the one-line code onto your website and confirm the bubble is actually working.
- How do I add credit, and can it top itself up automatically?
Add money to your SMS & Voice wallet any time from Billing, or turn on automatic top-ups so it never runs dry. AI tokens refill on their own with your plan and are never something you buy directly.
- How do I get the AI to answer my phone?
Set the greeting, tone, and what the AI does mid-call, and choose where it transfers callers who need a person.
- Where do I find my invoices and see what I was charged for?
Your Invoices card lists every charge with a downloadable PDF, Transaction history shows what left your wallet and why, and a detailed usage breakdown shows it day by day.
Still stuck?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.