How do I connect the Meet Companion extension to my account?

Meet Companion connects to your account per person, not per organization. Anyone on your team who takes customer calls over Google Meet installs and connects their own copy.

Install and connect

1. Open Meetings in the sidebar and click Meet Companion.
2. Click "Install the extension" to open its Chrome Web Store listing, and install it in your browser.
3. Back on the Meet Companion settings page, click Connect. This gives the extension a connection of its own. It is separate from your Peakify login, so connecting or disconnecting the extension never signs you out of Peakify.
4. Once it says "Connected", the extension can send transcripts here whenever you finish a Google Meet call. The browser shows up under "Connected browsers" on the same page.

If a transcript cannot be sent straight away (you are offline, or Peakify is slow to answer), the extension keeps it on your computer and tries again about once a minute until it goes through. The extension's popup shows how the last meeting went.

Peakify only ever captures what Google Meet's own captions pick up, never audio or video.

During a call

When you join a Google Meet call, the extension does two things for you:

• It turns on Google Meet's captions, because nothing is captured without them. If you switch captions off yourself, it leaves them off.
• It posts a message in the meeting chat, in your name, telling everyone the call is being transcribed. This message cannot be turned off.

Click the extension's icon in your browser toolbar to see how it went:

• "Participants were told in the meeting chat": the message went out.
• "Couldn't post the notice in the meeting chat. Tell participants yourself.": the host may have turned chat off, so say it out loud.
• "Captions are off": turn captions on with the CC button, or press c, or this call will not be captured.

The chat message only reaches people already on the call. Tell anyone who joins later yourself.

If Connect does not work

• "We couldn't find the Meet Companion extension in this browser": install it first (step 2 above), then come back and click Connect again.
• "We couldn't reach the extension": make sure it is actually installed and enabled in this browser, then try Connect again.
• "Update the Meet Companion extension to its latest version": your copy of the extension is older than the current way of connecting. Update it from the Chrome Web Store (or remove and reinstall it), then click Connect again.
• The popup says to reconnect: the connection was disconnected from the settings page. Click Connect again; meetings that were waiting are sent once you are connected. If you installed the extension before version 0.1.1, it asks for this once after it updates, because older copies do not carry their connection over.
• "Not available yet" shown instead of an install button: Meet Companion is not set up for your workspace yet. Check back later.
• Connect asks for your two-factor code: if you have two-factor sign-in turned on and have not entered your code since you signed in, Connect takes you to the code page first. Enter the code, then click Connect again. If meetings stop arriving after you turn on two-factor sign-in, do the same so the extension gets a fresh connection.

Disconnecting

Under "Connected browsers" on the Meet Companion settings page, click Disconnect next to a browser. That connection stops working straight away, even if the computer is lost or someone else has it. Use this when you stop using a computer.

The Disconnect button in the extension's own popup forgets the connection on that computer and deletes any meetings still waiting to send there. The browser still shows under "Connected browsers" until you disconnect it on the settings page too.