How do I put a chat box on my website?

A website chat widget is a small chat bubble in the corner of your site. A visitor clicks it, the AI answers using what you have taught it, and the conversation lands in your Peakify inbox like any other conversation.

Start the connection

1. Go to Settings, then Connections.
2. Click Connect Website Chat, the card with the globe icon.
3. Depending on your account, this either opens a form right here, or takes you into Peakify CX Chat to finish there instead. If you do not see a Connect Website Chat card at all, message us and we will set it up with you.

Fill in the basics

1. Give the inbox a name. This only shows inside Peakify, in your sidebar, never to visitors, so pick something that tells it apart from any other website widget you might add later.
2. Type the website address you are putting it on. This is used to check the widget can run there.
3. Pick a widget color. It is used for the launcher button and for your replies inside the chat panel.
4. Optionally change the welcome heading and tagline visitors see when the panel first opens.
5. Click Create inbox.

The inbox is created immediately: as soon as you click Create inbox it exists and is ready to take chats.

Add teammates who can answer

Right after creating the inbox you are asked who should be able to answer these chats. Pick teammates now, or skip this and add people later from the inbox's own settings.

Get your code

The last step shows the install snippet, one line of code that puts the bubble on your site. See How do I put the snippet on my site, and check it's really live? for exactly where to paste it and how to confirm it is working.

What's next

Before sending people to your new chat, add your knowledge base so it can actually answer questions about your business, and decide whether you also want a pre-chat form or an end-of-chat rating.