From the front desk to the back office.
Peakify CX is one system for the calls, texts and website chats a small business cannot afford to miss, and for the work that follows them. It is built to be run by the person who owns the business.
What Peakify CX is.
Most small businesses lose customers in the same two places: the enquiry nobody answered, and the job nobody followed up. Both happen for the same reason. The phone, the texts, the website chat and the record of who wanted what all live in different places, and the only thing joining them together is somebody remembering.
Peakify CX puts them in one place. Calls, texts and website chats arrive in a single inbox. An assistant answers them from what your business has told it, at any hour, and hands over to a person the moment a person is needed. What comes out of that conversation becomes a customer record that moves through your work until the job is delivered and paid for.
You set it up yourself, in an afternoon, and you change it yourself whenever the business changes.
What the product holds to.
An answer beats a guess
The assistant answers from the record your business keeps: your services, your hours, your policies, your prices. When the record does not cover a question, it says so and passes the customer to a person. A confident wrong answer costs more than an honest gap.
Nothing should depend on memory
A conversation is only the start of the work. Every enquiry becomes a named contact, sits at a stage on the journey your business already runs, and carries the tasks and documents that belong to that stage. The follow-up survives a busy week, a holiday, and a staff change.
The owner holds the controls
Hours, services, pricing, who answers the phone, what the assistant is allowed to say: all of it is yours to set and yours to change, in the account, at any hour. No ticket, no waiting, no call to book.