Pricing that scales with the customers you talk to.

A monthly active contact is one person you talked to that month, on any channel. If the same customer texts you on Monday and calls you on Friday, that is one contact, not two. If you never talk to them that month, they do not count, even though we still keep their record.

Nothing stops working. We add a charge for every extra 100 contacts at the end of the month, at the rate shown on your plan above. If it happens every month, moving up a step is cheaper than paying the extra.

Volume, team size, and what happens after the conversation. Every plan answers your chat, your texts and your phone, because those all bill by the minute or the message and there is no reason to hold them back. Every plan also gets the work that follows: one customer journey, tasks, a shared work queue and payment requests. Pro adds more journeys, time tracking, documents, the client portal and automations. Scale is for higher contact volumes and a bigger team, and it has the lowest rate for going over.

Then the ladder stops and we work it out with you. There is no separate enterprise product to move onto, just a price for the volume you actually run. The same goes if you need far more people on the account than your plan includes.

The AI answering your customers on website chat and text is included in your plan, under a fair use policy. It is tracked, but never metered, throttled or stopped for a paying customer. What is billed on top is anything with a carrier bill behind it: the AI answering the phone, text messages in and out, and calls your own team makes. AI Workspace, the AI your staff use on their own side, works differently: it includes 10 free answers per seat every month, then a per-answer price from your balance. Those rates are further up this page.

No, and we add nothing on top of them either. You connect WhatsApp through Meta’s own signup, so the WhatsApp Business account stays in your name and its message fees are settled with Meta. Nothing WhatsApp charges comes out of your Peakify CX balance. Meta publishes those rates and changes them from time to time, which is why we do not restate them here.

Move up to the next contact volume on your billing page and it takes effect straight away, so the extra capacity is there the moment you need it. You pay the difference for the rest of the month you are in, not a whole month twice. Moving back down works the other way round: it takes effect at your next billing period, and there is no refund for the part of the month you have already had.

Yes. Moving from monthly to yearly is a button on your billing page and it takes effect straight away: you are charged for the year, less credit for the days of the month you have already paid for, and your renewal moves to a year from that day. Going the other way, from yearly back to monthly, is a request to support, and it lands at your next renewal.

Going live is the moment your plan starts and its price is charged to your card. You do not need to go live to try phone numbers, texting or calls: those are open on the trial too, paid from your added credit and your number subscription.

Your plan starts and the card you signed up with is charged the plan price. If the charge fails, or you cancel first, you do not lose your account. You keep it as a free plan: the chat widget stays live, your team can reply without limit, and the AI answers your first 50 conversations, a one-time allowance, not a monthly one. Nothing you built goes away, and you can go live any time.

Yes, once. Ask us and we can add one more week. It is one extension, we do it by hand, and it is not something you can switch on yourself.

Yes. Change it on the billing page whenever you like. The new plan starts at the beginning of your next billing period, so you are never charged twice in one month.

Numbers are a paid add-on, billed monthly. Add one when you want texting or calls. The phone number rate card has the current price.

Open the billing page and choose Manage in Stripe. You can cancel there yourself. Your plan keeps running until the end of the period you have already paid for.

With any major credit or debit card. Payment runs through Stripe, so your card details never reach our systems. All prices are in USD and Stripe converts to your local currency at checkout.

Your business information and your customer conversations stay in your own account, and we do not share them with anyone else. You can turn on two-factor sign-in, choose which Advisors can send broadcasts with custom roles, and read a full log of who did what in your account. You can export your contacts, your audit log and your account details yourself whenever you want, and you can ask us to delete the account and everything in it.