Need a hand? Start here.
Three ways to get an answer, set out in the order of how quickly you will have one. Take whichever suits the question.
Read the docs
Short guides to the things people set up first. Most questions are already answered there, and nobody has to get back to you.
Message us here
The chat bubble on this page is the same assistant we sell. Ask it something. If it cannot help, it hands you to a person.
Email us
Best for anything about your account, your bill, or a number that is not behaving. Write from the address you signed up with so we can find you.
We answer email within 1 business day, Mon–Fri. Those are the hours we actually keep, so they are the only ones printed here. If something is down, put the word URGENT in the subject line.
Start with these four.
The four guides people open first, in the order most accounts need them.
- Getting started
Sign up, verify your email, start the $1 trial, and finish the two setup screens.
- Putting the widget on your site
Copy your snippet, paste it on your website, and check that it is really live.
- Connecting a phone number
Claim the number your plan includes, add extras, and release one you no longer want.
- Billing and cancelling
Go live, change plan, top up credit, find your invoices, and cancel.
Already a customer? Everything above is inside your dashboard too, under Help.