Need a hand? Start here.
Three ways to get an answer, set out in the order of how quickly you will have one. Take whichever suits the question.
Read the help centre
Short guides to the things people set up first. Most questions are already answered there, and nobody has to get back to you.
Message us here
The chat bubble on this page is the same assistant we sell. Ask it something. If it cannot help, it hands you to a person.
Email us
Best for anything about your account, your bill, or a number that is not behaving. Write from the address you signed up with so we can find you.
We answer email within 1 business day, Mon–Fri. Those are the hours we actually keep, so they are the only ones printed here. If something is down, put the word URGENT in the subject line.
Browse by topic.
Every topic the help centre covers, in one list.
- Getting started
Set up your account and get your first AI reply.
- Your inbox
Read, reply, assign and organise conversations.
- Channels
Website chat, texting, WhatsApp and phone.
- Phone and calls
Numbers, calling, voicemail and recordings.
- Contacts
Add people, import a list, and keep it tidy.
- Teaching the AI
What your AI knows, how it sounds, and what it will not say.
- Campaigns and leads
Broadcasts, lead forms and automations.
- Meetings
Recorded meetings, and attaching them to a customer.
- Your team
Invites, roles, seats and your own profile.
- Reports and usage
What the numbers mean and what uses credit.
- Billing
Plans, invoices, credit and cancelling.
- Rules and privacy
Texting law, your data, and the audit log.
- Your AI workspace
Ask the AI about your own business, and set what it can see.
- Settings and your account
Your organization details, inbox rules, macros, custom fields and connected apps.
- Something is not working
The fixes for the things that go wrong most.
- Team management: your day
Your workspace, tasks, time, break modes and performance.
- Team management: managing a team
Team time, schedules, adherence and reports.
- Team management: setting it up
Pipelines, journeys, automations, queue, break modes and document types.
Already a customer? Everything above is inside your dashboard too, under Help.