How do I connect WhatsApp?
Sign in with Facebook to link a WhatsApp Business number so those chats land in Peakify.
Connecting WhatsApp links a WhatsApp Business Account to Peakify, using a number you already own or a new one you create during setup. Once connected, WhatsApp messages land in your Peakify inbox like any other conversation.
Start the connection
- Go to Settings, then Connections.
- Click Connect WhatsApp.
- Depending on your account, this either opens the WhatsApp wizard directly, or asks you to finish inside Peakify CX Chat instead.
Name your inbox and sign in
- Give the inbox a name. This shows in your sidebar, not to customers.
- Click Continue with Facebook. A popup hosted by Meta opens.
- Inside the popup, choose your business, then pick or create a WhatsApp Business Account and confirm the phone number. It cannot be a number that is currently active on the regular WhatsApp consumer app.
- Close the popup once it finishes. Peakify picks up the connection automatically.
The inbox connects immediately, and messages to that WhatsApp number start landing in Peakify right away.
The 24-hour reply window
After a customer's last message, Meta lets you and the AI send freeform replies for 24 hours. After that window closes, you can only send an approved template message until the customer writes to you again. Once the inbox is connected, you can create and submit templates from that inbox's own settings page.
Add teammates who can answer
Right after connecting you are asked who should be able to answer these chats. Pick teammates now, or add people later from the inbox's own settings.
If the popup doesn't work
Ad blockers, tracking protection, or a strict company firewall can stop Meta's sign-in popup from loading. Try a different browser or network, and turn off ad blockers for the page. If it still will not connect, message us and we will help.
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- How do I put the snippet on my site, and check it's really live?
Paste the one-line code onto your website and confirm the bubble is actually working.
- How do I start texting customers?
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- How do I answer calls on my computer or phone app?
Turn your Peakify number into a softphone line you and your team can answer with an app like Groundwire, no desk phone needed.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.