How do my Google Meet call notes end up in Peakify?

Meet Companion is a Chrome extension that listens to a Google Meet call's own captions while you are on it, and sends the transcript to Peakify the moment the call ends. Nothing is recorded as audio or video, only the text Google Meet's own captions produce. Once it lands, you pick which customer it belongs to.

When a call starts, the extension turns Google Meet's captions on for you and posts a short message in the meeting chat, in your name, telling everyone the call is being transcribed. That message cannot be switched off.

Where it shows up

Every captured call appears on the Meetings page as its own card. A small grey line shows when it happened, how long it ran and who captured it. Under it are the meeting's name and the first two lines of its overview, and at the bottom is the customer it is attached to, or "Not attached". When Google Meet gave the call no name, the card says "Google Meet call" and the meeting code sits on the grey line. The page opens on "All meetings". Switch to "Needs a customer" to see only the meetings still waiting to be attached.

Click anywhere on a card, or tap it on a phone, to open the meeting. The arrow on the right edge shows that it opens. The customer link and the Attach, Detach, Regenerate summary and Retry summary buttons inside a card do their own job and do not open the meeting. The meeting's page shows three cards: the "Overview" of what the call was about, the "Key points" that were discussed, and the "Outcome and next steps", what was decided and what each person agreed to do. Under them is the full transcript, line by line, with who said it. You do not need to attach a meeting to a customer to read it. Admins can attach, detach, regenerate or retry the summary from that page too.

Who can see this

Meetings is open to anyone with the admin or advisor role on your account. Attaching a meeting to a customer, or removing that link, is limited to admins, an advisor can see the list and add a transcript, but the attach/detach buttons are replaced with "Admins only" for them.

Summaries

Peakify generates a short AI summary of each captured meeting automatically. While that is still being worked on, the meeting shows "Summary in progress" instead of a preview. You can attach a meeting before its summary is ready: once the summary finishes, it replaces the "not available" note on the customer's record by itself. If a summary could not be generated at all, it shows "No summary was generated" with a "Retry summary" button right below it, the transcript itself is not affected either way. Pressing Retry asks for the summary again using the same stored transcript. If it fails again, the page tells you, and you can try later. Only admins can press it, the same as attaching or removing a meeting, because a successful retry also rewrites the private summary note on the customer's conversation when the meeting is already attached to one.

Meetings captured before the three-part summary keep their older two-part summary: it shows as the "Overview" and the "Outcome and next steps", with no "Key points" card. To rewrite one in the three-part shape, an admin presses "Regenerate summary" on the meeting, in the list or on its page. It writes a new summary from the same stored transcript and replaces the old one, and it also updates the private summary note on the customer's conversation if the meeting is attached. If the new summary cannot be written, the earlier one is kept.