What is my knowledge base, and why does the AI need it?
Your knowledge base is your own business information, services, prices, hours and policies, that teaches your AI assistant how to answer your customers. It is not our help articles.
Your knowledge base is the information about YOUR business, your services, prices, hours, policies and FAQs, that you give your AI assistant so it can answer your customers correctly. It is separate from Peakify's own help articles, help articles teach you how to use Peakify, your knowledge base teaches your AI about your business. Adding a Peakify help article to your knowledge base by mistake would teach your AI about our product instead of yours, so keep the two apart.
Why the AI needs it
Without anything in your knowledge base, your AI assistant can only answer from the basics it was given during setup: your business name and general knowledge. Add your actual services, prices, hours and policies, and it starts answering the way someone who actually works at your business would.
What is in it
Each entry is a short piece of writing: a title, a category (services, pricing, FAQ, policies or about), and the content itself. There are four ways to add entries:
- Type them in by hand.
- Paste text and let AI format it into entries.
- Import your whole website automatically.
- Upload a document (PDF, Word, text or markdown).
See how to do each of these in the articles below.
Where to go next
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More in Teaching the AI
The other guides people read alongside this one.
- How do I add something to my knowledge base by hand?
Write an entry directly, or paste text and let AI turn it into organized entries for you to review before saving.
- How do I bring in everything from my website?
Peakify reads your public pages and turns them into knowledge base entries automatically, and checks your site again once a week on its own.
- How do I upload a document to my knowledge base?
Drop in a PDF, Word doc, text or markdown file, up to five at a time, and review the entries before they save.
- How do I split a long knowledge base entry into smaller ones?
Break one long article into several focused entries along its own section headings, in one click.
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