How do I split a long knowledge base entry into smaller ones?
Break one long article into several focused entries along its own section headings, in one click.
If one entry has grown into a long page covering several topics, splitting breaks it into several smaller, focused entries in one click, along its own section headings.
Split an entry
- Go to Knowledge Base and find the entry.
- Click the scissors icon on it. It only appears when there is something Peakify can actually split.
- Review the list of new entries it will create.
- Click Create entries. The original entry is replaced by the new ones immediately, it cannot be restored automatically, so check the preview first.
How Peakify decides where to split
It first looks for ## section headings in your entry, each one becomes
its own entry, named after the heading. If your entry has no headings, it
falls back to looking for topics separated by a wide gap, three or more
blank lines in a row. If neither is found, there is nothing to split and
the scissors icon does not appear.
If a split partly fails
If one of the new entries fails to save partway through, Peakify cleans up the ones that did save, so you are not left with orphaned sections, and your original entry is left untouched. Try again, or add the sections by hand instead.
Was this useful?
More in Teaching the AI
The other guides people read alongside this one.
- What is my knowledge base, and why does the AI need it?
Your knowledge base is your own business information, services, prices, hours and policies, that teaches your AI assistant how to answer your customers. It is not our help articles.
- How do I add something to my knowledge base by hand?
Write an entry directly, or paste text and let AI turn it into organized entries for you to review before saving.
- How do I bring in everything from my website?
Peakify reads your public pages and turns them into knowledge base entries automatically, and checks your site again once a week on its own.
- How do I upload a document to my knowledge base?
Drop in a PDF, Word doc, text or markdown file, up to five at a time, and review the entries before they save.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.