What do the numbers on My performance mean?
Your own day's numbers next to a de-identified team average, so you can see how you're doing without anyone's individual numbers being exposed.
Open TMS, then the My performance tab, to see your own day's numbers, and how they compare with your team, without anyone's individual figures being shown to you.
The six numbers
- Throughput. How many tasks you finished. This is the one number that's always a real figure, finishing nothing today is a real 0, not missing data.
- First-pass yield. Of the tasks you touched, the share you finished rather than sent back.
- Occupancy. Of the time you were signed in and not on Available, how much of it you actually spent working.
- Utilization. Of your whole signed-in time, including Available, how much you spent working. This is stricter than occupancy, because Available time counts against it too.
- Shrinkage. How much of your signed-in time went to break, lunch, training or a similar status, time off the active queue.
- Turnaround. How long it typically takes you from claiming a task to finishing it, shown as a typical figure and a slower-than-usual one.
If a card shows a dash instead of a number, that means there was genuinely nothing to measure yet that day, not that the real answer is zero.
The team comparison
Below your own numbers, you'll see the same figures pooled across your team, with a line like "you are 3rd of 9" showing where you rank on throughput. Nobody is named, and this only appears once at least 3 people have worked that day, with fewer than that, showing a team total would give away one colleague's own numbers, so it's hidden with an explanation instead.
Pick a different day
Use the date field at the top to look back at an earlier day.
If it says it stopped counting
On an unusually busy day, you may see a note that Peakify stopped counting at a safety limit. When that happens, the numbers shown are a floor, the real total was at least that high, possibly higher.
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More in Team management: your day
The other guides people read alongside this one.
- How do I find my way around Team management?
Team management (TMS) is one screen with tabs. Click TMS in your sidebar, then pick the tab for what you need.
- What is on my Team management workspace, and how do I use it?
Your workspace is a screen split into four parts: your task list, the conversation with whoever you're helping, their record, and the controls for finishing or returning a task.
- How do I claim a task from my workspace, and finish it?
Claim a task from your ranked list, work it with the timer running, then complete it with a note or send it back.
- How do I see and add to my task list in Team management?
The Tasks tab is a searchable, filterable list of every task, with a button to add a new one. To actually work a task, claim it from your workspace instead.
Did this not cover it?
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