How do I go live, and what does it actually charge me?
Press Go live now to see the exact amount before anything is charged, or do nothing and it charges automatically on the date shown when your trial ends. Cancel the charge any time before then to stay on the trial.
Going live is the moment your plan actually starts billing. Until then you are on your trial, and a Go live card on your Billing page tells you exactly when the automatic charge happens and lets you either bring it forward, see the amount first, or cancel it.
See the amount before anything is charged
- Go to Billing.
- On the Go live card, press Go live now.
- Peakify shows you exactly what you would pay today: your plan, any discount code applied, credit for the trial days you have not used yet, and the total charged today. Nothing has been charged at this point.
- If that looks right, press the Pay and go live button to confirm. If not, press Back, nothing happens.
If your card is declined, nothing is charged and your trial carries on exactly as it was, fix the card in Stripe and try again.
Have a discount code
Type it into the box on the Go live card and press Apply before pressing Go live now. It takes you straight to the same confirmation screen with the discount already worked into the total, still nothing charged until you confirm.
Doing nothing
If you take no action, the same charge runs automatically on the date shown on the card, on the card you signed up with. Everything you have set up carries over exactly as it is.
Cancel the automatic charge
If you are not ready, press Cancel the charge on the Go live card. Your trial keeps working exactly as it was until it ends, the deposit you already paid is not refunded, and nothing further is charged. Press Undo on the same card at any time before your trial ends to put things back and go live whenever you are ready.
If your trial has already ended
Once your trial ends without going live, your account moves to the free plan rather than being cut off: your team can keep replying to messages, your AI answers a limited number of conversations, and web chat stays live on your site. Phone numbers, texting and outbound calling do not switch back on until you upgrade, from the same Billing page.
Was this useful?
More in Billing
The other guides people read alongside this one.
- How do I change my plan?
Pick a new plan, contact volume or billing interval from Change plan, see exactly what it costs and when it takes effect, then confirm. Nothing is charged until you do.
- How do I add credit, and can it top itself up automatically?
Add money to your SMS & Voice wallet any time from Billing, or turn on automatic top-ups so it never runs dry. AI tokens refill on their own with your plan and are never something you buy directly.
- Where do I find my invoices and see what I was charged for?
Your Invoices card lists every charge with a downloadable PDF, Transaction history shows what left your wallet and why, and a detailed usage breakdown shows it day by day.
- How do I cancel, and what happens to my data afterwards?
Cancel from Manage in Stripe on your Billing page. Your plan runs until the end of the period you already paid for, then your inboxes are archived, your phone numbers are held for a short while, and your data is kept, not deleted.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.