How do I add credit, and can it top itself up automatically?
Add money to your SMS & Voice wallet any time from Billing, or turn on automatic top-ups so it never runs dry. AI tokens refill on their own with your plan and are never something you buy directly.
Only your SMS & Voice wallet is something you add to directly. Your AI token balance is not, it refills by itself every billing period as part of your plan.
Add credit by hand
- Go to Billing.
- Under Add credits, pick one of the preset amounts, or type a custom amount in the box.
- Press the Add button. You are taken to Stripe Checkout to pay.
- Once you pay, you are brought back to Billing and your new balance appears shortly after.
There is a minimum top-up amount, shown on the page itself next to the button, smaller top-ups are disproportionately eaten by processing fees. Sales tax applies where it applies to you.
Turn on automatic top-ups
Set a threshold and an amount under Spending limits & alerts on your Billing page: whenever your wallet drops below the threshold, Peakify tops it up by the amount you chose, on its own, using your saved card. This needs a card already saved in Stripe, if you have not added one yet, the page links you straight to add it.
What each balance is for
- SMS & Voice wallet. Pays for texts and calls once your plan's free monthly allowance is used up. This is the balance top-ups add to.
- AI Tokens. Pays for the AI replying. It is included with your plan and refills automatically at the start of every billing period, there is no button to add to it directly.
Both balances, and roughly how far each one goes at current rates, are shown side by side on your Billing page.
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The other guides people read alongside this one.
- How do I go live, and what does it actually charge me?
Press Go live now to see the exact amount before anything is charged, or do nothing and it charges automatically on the date shown when your trial ends. Cancel the charge any time before then to stay on the trial.
- How do I change my plan?
Pick a new plan, contact volume or billing interval from Change plan, see exactly what it costs and when it takes effect, then confirm. Nothing is charged until you do.
- Where do I find my invoices and see what I was charged for?
Your Invoices card lists every charge with a downloadable PDF, Transaction history shows what left your wallet and why, and a detailed usage breakdown shows it day by day.
- How do I cancel, and what happens to my data afterwards?
Cancel from Manage in Stripe on your Billing page. Your plan runs until the end of the period you already paid for, then your inboxes are archived, your phone numbers are held for a short while, and your data is kept, not deleted.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.