How do I cancel, and what happens to my data afterwards?

Cancelling is done inside Stripe rather than inside Peakify, so the record of it sits with the same people who took your payment. Your plan keeps working right up to the end of the period you have already paid for, nothing stops the moment you press the button.

Cancel

1. Go to Billing.
2. Press Manage in Stripe.
3. Cancel your subscription from there.

If your account has two-factor sign-in and you skipped the code on this browser, Manage in Stripe asks for the 6-digit code from your authenticator app first, then brings you back to Billing to press it again.

Your account stays exactly as it is until the end of your current billing period. If you change your mind before then, reopen the same Stripe portal and resume it, or choose a new plan from How do I change my plan?, which also undoes a scheduled cancellation.

Until then Billing shows Cancels and the date with No further charges, and once the period has ended it shows Ended and the date.

If you pay yearly, we email you 15 to 30 days before each yearly renewal with the renewal date, the amount and how to cancel, so the renewal is never a surprise.

What happens once the period actually ends

Your account moves to the free plan. It does not close. The same happens if a card payment keeps failing and Stripe stops retrying it.

• Your inboxes, contacts and conversations stay. Web chat keeps working on your website and your team can keep replying to every message. The AI answers from the free plan's one-time allowance of conversations, and once that is used up your team keeps replying. Cancelling on its own does not delete anything, see Where does my data live, and how do I get it deleted?
• Everything that costs money stops. Texting and calls are switched off, any AI voice assistant and softphone lines are removed, add-ons such as extra numbers are cancelled, and automatic top-ups are turned off, so nothing keeps drawing from your card.
• Your phone numbers are held for a short while, not released immediately, in case you come back. How long depends on a setting we control, so no fixed number of days is promised here. After the window the number is released and cannot be brought back. A number you brought to us from another provider is held longer, see How do I get rid of a phone number I don't need?
• Any promotional credit on the account is forfeited. Credit you paid for stays on the account but is not refunded, and the free plan does not use it.
• You get one email saying your paid plan has ended and you are on the free plan.

Your contacts, conversation history, call recordings and everything else about your organization stay in place. If you want your own copy of your data, or you want it deleted rather than kept, that is a separate step, see Where does my data live, and how do I get it deleted?

Coming back

Your Billing page shows that you are on the free plan. To start paying again, use Questions? Email us on your Billing page and we will set your plan up with you. Your inboxes and conversation history are exactly as you left them.

A number that had a monthly charge shows under Released numbers with a Reclaim button while its hold window lasts, and reclaiming restarts that charge once your plan is back. After the hold window, pick a new number to start texting and taking calls again.

If you cancelled before your account moved to the free plan, your inboxes may have been archived at the time. They come back on their own when you start paying again, and an inbox you archived yourself stays archived.