How do I get rid of a phone number I don't need?

Releasing a number cancels its monthly charge right away and disconnects it from your account. This works for any paid number, including your first one. You need to be an account administrator, with two-factor sign-in turned on: we ask for a code before anything this hard to undo.

Release a number

1. Go to Phone System, then Numbers.
2. Find the number and click Release.
3. Type the number to confirm. We ask you to type it out because this is genuinely hard to undo.

The monthly charge for that number stops immediately. Call history, recordings, and texts tied to that number stop being reachable, so export anything you need before you release it.

Change your mind

A released number stays reserved for you for about two weeks. During that window it shows up under Released numbers with a Reclaim button; reclaiming re-purchases it at the same monthly price. After that window it is gone for good and cannot be brought back. Numbers held for you when you reactivate your account show up here too.

If a number has no Release button

Some numbers have no monthly charge of their own to cancel, so they have no Release button. A first number that came free with an earlier plan shows as Included, and a number our team set up for you shows as Managed by support.

Numbers you brought from another provider

A number you moved to us from your old phone company is your business number, so we hold it much longer before letting it go. If you release it, or your account is cancelled, we keep it for 90 days instead of about two weeks, and we email your account administrators once to explain how to keep it.

During those 90 days you can still move it to another provider. Start a port-out from Phone System, then Numbers, or, if your account is cancelled, reply to that email and our team will start it with you. If you come back and a paid number is kept for you to reclaim, its 90 days start again from that moment. After the 90 days, a number that has not moved is released and you may lose it for good.

While your organization has one of these numbers, the organization cannot be deleted. Port the number out first, or ask us to release it for good.

Moving to another phone company instead

Releasing is not the same as moving your number elsewhere. If you want to keep using the number but with a different provider, that is a port-out, not a release: click Port out next to the number instead. The monthly charge keeps going until the transfer actually finishes, since the number is still yours until it is moved, and a number mid-transfer cannot be released out from under it. Until the transfer completes, the number stays in your list marked Porting out, and it keeps working the whole time.