How do I get a phone number?

A phone number is what turns on texting, calls, and a softphone for your account. Without one, your account runs on website chat only. It is billed monthly, shown to you before you pay, and you can remove it again any time.

You need to be an account administrator, with two-factor sign-in turned on, to add or remove a number. We ask for a code before anything that costs money.

You have to go live first

A phone number costs money the day it is issued, so it is not part of the trial. If you try to add one while still on the trial, you are shown a Go live button instead, and nothing is charged.

Add your first number

1. Go to Calls, then Numbers.
2. Click Add a number.
3. Search by area code or by city.
4. Pick the exact number you want from the list. Exact matches for your search show first, with nearby substitutes marked separately if there is nothing exact available.
5. Click Continue to checkout. You are taken to Stripe to set up the monthly charge, and see the exact price before you pay.

Once payment goes through, you are brought back here and the number appears in your list within a few minutes. Refresh the page if it is not showing yet.

Add another number

The same flow works for a second or third number: click Add another number, search, pick one, and pay. There is a limit on how many extra numbers you can add yourself; message us if you need more than that.

Put it to work

A number does not do anything by itself. Connect it to whichever of these you need:

• Texting. Pick the number when setting up an SMS inbox. One number serves one SMS inbox at a time.
• Voice AI answering your calls.
• A softphone so you or your team answer calls yourselves.

Moving a number you already own

If you already have a business number with another phone company, you cannot move it in yourself yet. Message us and we will help you move it over by hand.