Where do I find my invoices and see what I was charged for?
Your Invoices card lists every charge with a downloadable PDF, Transaction history shows what left your wallet and why, and a detailed usage breakdown shows it day by day.
Peakify keeps three different views of your spending, from a quick invoice list up to a day-by-day breakdown, all reachable from your Billing page.
Invoices
Under Transaction history on your Billing page, the Invoices card lists every charge with its date, amount and status. Where Stripe has generated a PDF or a hosted page for one, a link appears next to it so you can open or download it directly. Press Export CSV above the card to download the whole list as a spreadsheet.
Transaction history
The Usage table in the same section shows what actually happened to your SMS & Voice wallet: each entry, whether it was paid from your plan's included allowance, your wallet, or a mix of the two, and your wallet balance right after. This also exports to CSV, covering the last 90 days.
The detailed usage breakdown
If you are an account administrator, press Detailed usage & charges to open a day-by-day view: your credit balance and roughly how many days it will last at your current pace, plus SMS, voice and AI spend broken down daily over a 7, 30 or 90 day window you pick, both as a chart and as a table you can read row by row.
If something looks wrong
Check the Paid from column on a transaction first, a charge marked Split means it drew from both your plan's included allowance and your wallet in one go, which is expected, not double billing. If a specific charge still looks wrong after that, chat with us and we will look into it with you.
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More in Billing
The other guides people read alongside this one.
- How do I go live, and what does it actually charge me?
Press Go live now to see the exact amount before anything is charged, or do nothing and it charges automatically on the date shown when your trial ends. Cancel the charge any time before then to stay on the trial.
- How do I change my plan?
Pick a new plan, contact volume or billing interval from Change plan, see exactly what it costs and when it takes effect, then confirm. Nothing is charged until you do.
- How do I add credit, and can it top itself up automatically?
Add money to your SMS & Voice wallet any time from Billing, or turn on automatic top-ups so it never runs dry. AI tokens refill on their own with your plan and are never something you buy directly.
- How do I cancel, and what happens to my data afterwards?
Cancel from Manage in Stripe on your Billing page. Your plan runs until the end of the period you already paid for, then your inboxes are archived, your phone numbers are held for a short while, and your data is kept, not deleted.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.