What happens to my free account if nobody uses it?
A free account nobody signs in to for 120 days is switched off, and deleted 90 days after that. Signing in, or pressing Bring my account back, brings it straight back.
The free plan stays yours for as long as your team uses it. An account nobody uses is closed, so we do not keep your customers' details forever on an account nobody looks after.
What counts as using it
Anyone on your team signing in counts, with a password, Google, an email link or a code we email you, even if they then work in a different business they belong to. Doing something in this business counts, and so does staying signed in while it is the business you have open. Work in a different business, without signing in, does not count for this one.
What happens, step by step
- After 90 days with nobody using the account, we email the account owner: sign in and open the business within 30 days to keep it.
- If nobody does, at 120 days the account is switched off, and we email the owner again. Nobody is locked out: the next time anyone on your team signs in, it comes straight back.
- 90 days after it was switched off, the account and everything in it is deleted for good. This cannot be undone.
Bring it back
Any time in those 90 days, anyone on your team can bring it back:
- Sign in. The account comes back on the free plan as you sign in, even if you sign in to a different business you belong to.
- If you were already signed in, press Bring my account back on the Your account is switched off screen, or pick the business in the business switcher.
Everything you set up is still there. If you want a copy of your data before it is deleted, bring the account back first, then export it from Data & privacy.
Accounts on a paid plan are never switched off for inactivity.
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More in Billing
The other guides people read alongside this one.
- How do I go live, and what does it actually charge me?
Press Go live now to see the exact amount before anything is charged, or do nothing and it charges automatically on the date shown when your trial ends. Cancel the charge any time before then to stay on the trial.
- How do I change my plan?
Pick a new plan, contact volume or billing interval from Change plan, see exactly what it costs and when it takes effect, then confirm. Nothing is charged until you do.
- How do I add credit, and can it top itself up automatically?
Add money to your SMS & Voice wallet any time from Billing, or turn on automatic top-ups so it never runs dry. It is the one balance that pays for texts, calls and AI Workspace answers for your team past their free monthly amount.
- Where do I find my invoices and see what I was charged for?
The Invoices & receipts tab lists every subscription invoice and every one-off payment, credit top-ups, automatic top-ups, A2P and signup fees, each with a link to download it or view its Stripe receipt.
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