How do I turn the AI off for one inbox?
Set that inbox's AI handling to Off, so every conversation on it goes to a human, without changing any other inbox.
You can turn the AI off for just one inbox, website chat, SMS, WhatsApp or email, without touching how it behaves anywhere else.
Turn it off
- Go to Settings, then Channels, then Connections, and open the inbox you want to change.
- Open its Bot Configuration tab.
- Under AI handling, choose Off. Every conversation on this inbox now goes to a human, nobody, and the AI never replies. Its conversations show AI off in your inbox list.
You can also choose Suggestive instead of fully off: the AI still drafts a reply for each message, but a person on your team has to review and send it, nothing goes out on its own.
The only AI switch on this inbox
The Bot Configuration tab is the only AI control for an inbox. The Settings tab only lets you rename the inbox and points you here, so there is nothing else to check or untick.
This is a different switch from pausing your AI everywhere
The AI Assistant page, in the sidebar, has its own Pause switch on the Overview tab. That switch turns the AI off everywhere at once: website chat, text messages, WhatsApp, Messenger, Instagram and email, on every inbox, not just this one. While it is paused the AI does not write suggested replies on its own either, so every message waits for a person. It does not cover phone calls, those are controlled separately by your voice answering settings, under Phone System, then the Voice tab. It is a broader, separate control from the one on this page, always check which one you actually mean to change. This article is only about switching off a single inbox.
Turning it back on
Open the same Bot Configuration tab and choose Suggestive or Auto-pilot. It starts answering that inbox's new conversations again immediately. A conversation a teammate has taken over stays with them either way, see How do I give a conversation to someone else?
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More in Teaching the AI
The other guides people read alongside this one.
- What is my knowledge base, and why does the AI need it?
Your knowledge base is your own business information, services, prices, hours and policies, that teaches your AI assistant how to answer your customers. It is not our help articles.
- How do I add something to my knowledge base by hand?
Write an entry directly, or paste text and let AI turn it into organized entries for you to review before saving.
- How do I bring in everything from my website?
Peakify reads your public pages and turns them into knowledge base entries automatically, and checks your site again once a week on its own.
- How do I upload a document to my knowledge base?
Drop in a PDF, Word doc, text or markdown file, up to five at a time, and review the entries before they save.
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