How do I know my account is actually working?
Send yourself a test message on the channel you connected, then check it actually lands in your inbox.
The most reliable way to know your account is really working is to make it handle one real message, end to end, the same way a customer would.
Run a real test
- Make sure you have connected at least one channel, website chat, SMS, WhatsApp, Voice AI or a softphone, under your dashboard checklist's Connect a channel step.
- Send a message on that channel the way a customer would, text the number, message the widget on your site, or call it.
- Open your inbox. The message should appear there within a few seconds, with a reply from your AI assistant underneath it if the AI is active.
If that message shows up and gets a sensible reply, your account is working end to end.
If nothing shows up
- Double check the channel is actually turned on, not just that you own a phone number, owning a number by itself does not connect anything.
- Confirm you tested the same channel you connected, a text to a number with no SMS channel turned on will not appear.
- Check your dashboard checklist, if Connect a channel is still unticked, that is the step to finish first.
If you have done all of that and still see nothing, chat with us and we will help you track down what is missing.
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The other guides people read alongside this one.
- What is Peakify CX, and what does it do for me?
An AI front desk that answers calls, texts and chats using your real business details, and brings in a person the moment a conversation needs one.
- How do I sign up, and what does the $1 trial actually cost?
Create an account in about two minutes, pay $1 to start a 7 day trial, and you are only charged the full plan price once you go live.
- Why do I need to enter a code, and what if it never arrives?
We email a 6-digit code instead of a link. It is good for 10 minutes, and you can ask for a new one after 30 seconds.
- What are the three questions I have to answer before I get in?
Pick your business type, tell us your business name and contact details, then meet your AI assistant and try asking it something.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.