What is Peakify CX, and what does it do for me?

Peakify CX is more than an AI front desk. It is your single hub for exceptional customer experience and your Task Management System, so what you promise a customer and the work that delivers it sit in the same place.

There are four parts: a shared inbox that answers every chat and text, a real phone system that your AI or your team can answer, a Task Management System where the work actually gets done, and a private AI assistant that already knows your business.

Most AI front desks stop once the customer has been answered. Peakify CX connects what the customer is asking to the work your team is doing about it.

The four parts

• Your inbox. Website chat, text messages and WhatsApp land in one shared inbox, alongside your calls. The AI answers using your real hours, prices and policies, and hands the conversation to a person the moment one is needed.
• A real phone system. Your number can be answered by AI, or by your own team on a softphone app on a laptop, tablet or phone, the way larger businesses run a call floor. Every device you add rings at once, and the first to answer takes the call. Calls can be recorded, and they land in the same inbox as everything else. Each number is set to one or the other, so you choose per number who answers. Softphone answering is included on every plan, and how many devices you can add depends on your plan.
• Your Task Management System. Where your team gets the work done. Tasks sit in a shared queue anyone can pick from, and each one moves through the stages you set up for your business. Included on Pro and Scale.
• AI Workspace. A private assistant for you and your staff that already has your business and customer details, so nobody has to paste information into ChatGPT to explain the situation first. Included on Pro and Scale.

Why it is one system, not four tools

Two things join it up.

Your knowledge is shared. What you write once is used by the chat AI, the texting AI and the phone AI. There is no second copy to keep up to date, and no channel that quietly knows less than the others.

Your team sees the whole picture on one screen. In Team management, whoever is working a task sees the conversation, the customer's record and the work itself side by side. So when someone asks what is happening with their job, the person replying is already looking at the answer.

What it is not

It is not just a chatbot, and it is not just a voice AI. It is not a CRM you have to keep updated by hand, and it is not built to replace your team. The AI takes what can be handled automatically, your people take the rest, and both work from the same information.

One thing worth being clear about: the AI answers from the business knowledge you give it. It does not look up one customer's task list and read their progress back to them. That update comes from a person, who has it in front of them.

Where to go next

• How do I sign up, and what does the $1 trial actually cost?
• How do I see my AI actually answer a question?
• How do I answer calls on my computer or phone app?
• How do I find my way around Team management?