What is Peakify CX, and what does it do for me?
An AI front desk that answers calls, texts and chats using your real business details, and brings in a person the moment a conversation needs one.
Peakify CX is a front desk for your business that never misses a call, text or chat. It answers using your real hours, prices and policies, not generic guesses, and it hands the conversation to a real person the moment one is needed. Every conversation, lead and follow-up is tracked in one inbox, so nothing quietly falls through the cracks because two people assumed the other one had it.
What it actually does
- Answers website chat, text messages, WhatsApp, phone calls and email in one shared inbox, using the business details and rules you give it.
- Hands off to you or your team instantly when a customer asks for a person, or when the AI itself decides a human should take over.
- Keeps every conversation, contact and task in one place, so anyone on your team can pick up where someone else left off.
What it is not
It is not a replacement for your team, and it is not a set-and-forget chatbot. It is a teammate that never sleeps, working off the same information and the same inbox as everyone else. You stay in control of what it says and when it steps back.
Where to go next
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The other guides people read alongside this one.
- How do I sign up, and what does the $1 trial actually cost?
Create an account in about two minutes, pay $1 to start a 7 day trial, and you are only charged the full plan price once you go live.
- Why do I need to enter a code, and what if it never arrives?
We email a 6-digit code instead of a link. It is good for 10 minutes, and you can ask for a new one after 30 seconds.
- What are the three questions I have to answer before I get in?
Pick your business type, tell us your business name and contact details, then meet your AI assistant and try asking it something.
- What is the checklist on my dashboard, and do I have to finish it?
A short list of the things worth doing next. Nothing on it blocks you, and it disappears once the required steps are done.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.