How do I see my AI actually answer a question?
Open Try the chat on the AI Assistant page and ask it something a customer would ask. It answers using your real settings and anything you have added about your business.
The moment it really clicks for most people is watching their own AI answer a question about their own business, correctly. You can do this any time from Try the chat on the AI Assistant page.
Try it
- Click AI Assistant in the sidebar.
- Find the Try the chat panel, on desktop it sits on the right side of the page, on a phone it opens from a button.
- Type a question the way a real customer would ask it, something only someone who knows your business would get right, and press send.
- Read the reply. It uses your current saved settings and anything you have added under your business knowledge, so it is a close preview of what a real customer would see. If you change a setting, save it first, this panel does not preview unsaved changes.
Why the reply might look thin
If you have not added any business knowledge yet, or filled in your services and hours, the AI can only answer from the basics it was given at setup. Add a few FAQs or your services under Add your business knowledge on your dashboard checklist, then ask the same question again, the difference is usually obvious.
What this preview does not do
This is a lightweight preview, not a live production conversation. It does not transfer to a real person, and it does not do everything a live customer conversation can, like checking availability tools. What it says about your business, though, comes from the same information a real customer's message would use.
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The other guides people read alongside this one.
- What is Peakify CX, and what does it do for me?
Your single hub for customer experience and task management: a shared inbox, a real phone system your AI or your team can answer, a Task Management System where the work gets done, and a private AI assistant that knows your business.
- Signing up and your free trial
Create an account in about two minutes, add a card, and try Peakify free for 30 days. Your plan only starts if you do not cancel by the charge date.
- Why do I need to enter a code, and what if it never arrives?
We email a code instead of a link. It is good for 1 hour, and you can ask for a new one after 30 seconds.
- What are the three questions I have to answer before I get in?
Pick your business type, tell us your business name and contact details, then meet your AI assistant and try asking it something.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifycx.com. We answer within 1 business day, Mon–Fri.