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Why do I need to enter a code, and what if it never arrives?

We email a code instead of a link. It is good for 1 hour, and you can ask for a new one after 30 seconds.

After you create your account, we send a code to your email instead of a sign-in link. A code is harder to forward by accident and does not break if an email scanner opens the link before you do.

Enter the code

  1. Check your inbox for an email with your code. It is good for 1 hour from when it was sent.
  2. Type the code into the box and press Verify and continue.
  3. Once it is accepted, you move straight on to the next step of signing up.

If the code does not arrive

  1. Check your spam or junk folder first, it is the most common reason.
  2. Wait about 30 seconds, then press Send a new code. The button is disabled with a countdown until you can use it again, so you cannot send a flood of codes.
  3. If the code is wrong, the digits stay in the box and are selected, so you can type the right code straight over them. If it is expired, press Send a new code. That empties the box, because the old code no longer works. Codes cannot be reused.

If you keep getting sent back to this page after several tries in a short time, wait a minute before trying again. If it still does not work, chat with us and we will help you get in.

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