What do the numbers on my dashboard mean?
Total contacts, messages sent and open conversations, plus two charts and your ten most recent conversations.
Your dashboard's top row gives you three running totals at a glance, and the charts and list below fill in the last 30 days of detail.
The three numbers at the top
- Total Contacts. Every contact ever saved to your account, all time, not just the last month.
- Messages Sent. Every outbound message your account has ever sent, all channels, all time. This is a running total, not a monthly count.
- Open Conversations. How many conversations are currently open right now, this changes as conversations get resolved or new ones arrive.
The two charts
- Message Performance by Channel. Messages sent, delivered and failed, broken down by channel, over the last 30 days.
- Daily Activity. Messages, conversations and contacts over time, also the last 30 days, so you can see whether things are trending up or flat.
Recent Conversations
A list of your ten most recently active conversations, so you can jump straight into one without going through your full inbox.
If a number looks wrong or stuck at zero
Total Contacts and Messages Sent only count activity that has actually happened, if you have not connected a channel yet or nobody has written in, these stay at zero, which is correct, not broken. See How do I know my account is actually working? for a more direct way to check.
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The other guides people read alongside this one.
- What is Peakify CX, and what does it do for me?
An AI front desk that answers calls, texts and chats using your real business details, and brings in a person the moment a conversation needs one.
- How do I sign up, and what does the $1 trial actually cost?
Create an account in about two minutes, pay $1 to start a 7 day trial, and you are only charged the full plan price once you go live.
- Why do I need to enter a code, and what if it never arrives?
We email a 6-digit code instead of a link. It is good for 10 minutes, and you can ask for a new one after 30 seconds.
- What are the three questions I have to answer before I get in?
Pick your business type, tell us your business name and contact details, then meet your AI assistant and try asking it something.
Did this not cover it?
Start a chat and the assistant will try first. If it cannot help, it hands you to a person.
Or email support@peakifyhub.com. We answer within 1 business day, Mon–Fri.