Why are my emails going to spam?

Emails you send to clients from Peakify are landing in spam or junk instead of the inbox. This is almost always about which address the email is coming from.

Check these first

1. Are you still sending from the shared Peakify address? By default, client emails go out from a shared sending address so you can start right away, it is meant to cover your first 100 emails or your first 30 days, whichever comes first, not ongoing sending. A shared address is used by many businesses at once, so its reputation with spam filters is never as strong as your own domain's. See How do emails to my clients get sent? to check how much of that window you have used.
2. Connect your own sending domain. This is the actual fix, not a workaround, emails from your own verified domain carry your business's own reputation instead of a shared one. See How do I send emails from my own business domain?
3. If you already connected a domain, check every DNS record actually shows Valid. A domain with even one record still showing "not detected yet" is not fully verified, and a partially set up domain can deliver worse than the shared address, not better. Go back to your domain's DNS records under Settings, then Channels, then Email domain, and fix anything that is not yet Valid.

What is on your side, and what is on ours

Getting your own domain's DNS records added and verified is something only you can do, since it needs access to your domain's own settings, wherever you manage it. Once every record shows Valid, your emails send from your verified domain automatically, there is no separate switch to flip.

If your own domain is fully verified and emails are still landing in spam, open Help in your sidebar and email us your sending domain, that points to something we need to look into on our side.