Why are calls not connecting?

Calls to your Peakify number are not connecting, either they fail immediately, ring with nobody answering, or never reach the AI or your team. Buying a number does not connect anything by itself, that is the most common gap.

Check these first

1. Is the number actually connected to something? A phone number does nothing on its own, it has to be pointed at either Voice AI or a softphone. See How do I get a phone number? under "Put it to work" to confirm.
2. If it is Voice AI, is it genuinely finished setting up, not just visited? A number pointed at Voice AI that never fully finished provisioning will ring and then fail as busy, this looks identical to a broken number from the caller's side. Go to Calls, then Voice, and confirm "Enable voice calling" is checked and saved, see How do I get the AI to answer my phone? Test it yourself by calling your own number from your mobile before sending anyone else to it.
3. If it is a softphone, is a device actually logged in and online? A call to a softphone number with no device signed into an app like Groundwire or Zoiper rings out and is marked as missed or declined, this is expected, the call is not being blocked, there is simply nobody answering. See How do I answer calls on my computer or phone app?
4. Check the call's own status. Every call gets a plain-language status, ringing, missed, declined, or failed each mean something different, see What do the different call statuses mean? Failed specifically means something went wrong on the technical side before the call really connected, that is the case most worth reporting to us.

What only we can see

If the number is fully set up on your side, you have tested it yourself, and calls are still failing, that points to something on the carrier or our side, which only we can see from server logs. Open Help in your sidebar and tell us the number, the approximate time of the call, and what happened, silence, busy, or an error message.