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Where do I see how much I have used this period?

Your Usage page shows SMS sent, voice minutes, conversations against your free monthly quota, team seats, and your monthly active contacts against your plan's allowance.

Your Usage page gives you a live read on your current billing period: what you have used, and how it compares to what your plan includes. Open it from Settings, then Usage. Everyone on your account can see the counts, whether or not they can see billing.

What is on the Usage page

  • Your plan name and billing period, at the top, so you know exactly what window the numbers below cover. During a free trial the dates shown are your trial's own. Your texts, call minutes and conversations can start counting from an earlier day than that, so a line under the dates tells you the day they count from.
  • Monthly active contacts, on the free plan, shown as a simple count with no allowance next to it, because the free plan has no contact limit to measure against. On a plan that has an allowance, shown as a bar with how many you have used against how many are included, plus roughly how far through the billing period you are. Going over is calm on purpose, nothing stops working, the page just tells you plainly that you are over and roughly what the extra will add to your next invoice.
  • SMS sent and Voice minutes, simple running counts for the period.
  • Conversations, how many have started this period. During a free trial the line under it shows your trial AI conversations left this month, the same number your Billing page shows. On the free plan it shows how many of your free AI conversations are left. On a paid plan it shows how many of your plan's free monthly conversations you have used, and once that runs out, conversations keep flowing with no interruption. The allowance is just used up: AI use is still tracked here and never charged to your wallet.
  • Team seats, how many people are on your account against your seat limit, including any seats you added. The free plan includes one seat. See What happens when I run out of seats?

Getting the detailed breakdown

If you are an account administrator, the Detailed usage & charges section below the counts, on the same page, shows actual dollars: your credit balance and roughly how many days it will last at your current pace, plus SMS, voice and AI spend broken down by day, over a 7, 30 or 90 day window you choose. Only admins see this section because it shows real amounts charged, everyone can see the counts above regardless of role.

If a card is missing

The monthly active contacts card only appears for plans that actually have a contact allowance, some plans are flat-priced with no such limit, so seeing no card there is expected, not an error. If the card fails to load because of a genuine problem, you will see a plain error message with a Try again button instead of the card simply vanishing.

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More in Reports and usage

The other guides people read alongside this one.

  • What do my reports actually show me?

    Messages, response rate, AI containment, customer satisfaction, a daily activity chart, and how each channel is performing, over whatever date range you pick.

  • What actually uses my credit, and what is included for free?

    Texting, calling, conversations and the AI answering your customers all keep working with no cap and are never charged. Your SMS & Voice wallet pays for anything beyond your plan's free amounts, including AI Workspace answers for your team past their monthly free allowance.

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