How do I set my timezone and business hours?

Your timezone and business hours tell your AI assistant, and anything on your account that schedules around your hours, when you're actually open. If these are wrong, your AI can end up telling a customer you're closed when you're not, or the other way round.

Set your timezone

1. Go to Settings, then the General tab, and scroll to Timezone & business hours.
2. Pick your timezone from the list. The Canadian and US timezones come first, including Alaska, Hawaii and Puerto Rico, and every other timezone in the world follows, grouped by region. Click Save changes at the bottom of the page.

You are also asked for your timezone when you first set up your account, and it starts on the one your browser reports. If you saved a timezone before the full list existed, it stays exactly as it was until you change it.

Set your hours for each day

1. In the same section, every day of the week has its own row.
2. Tick Open for a day you're open, and untick it for a day you're closed. A closed day shows a plain "Closed" label instead of times.
3. For an open day, set the start time and the end time.
4. Click Save changes at the bottom of the page. Your new hours apply right away, both to what your AI tells customers and to anything else on your account that schedules around your hours.

Hours that run past midnight

If you close after midnight, set the closing time earlier than the opening time, for example Friday 18:00 to 02:00. The row shows "Closes next day" so you can see it reads the way you mean. Those after-midnight hours belong to the day you opened: Friday 18:00 to 02:00 means you are open early on Saturday morning, not early on Friday. Your AI, your booking page and your reply-time targets all read it that way, and customers can book a time after midnight inside those hours.

Each day has one opening and one closing time. The same time twice is refused; for a day open around the clock, use 00:00 to 23:59. A late night cannot run past the time the next day opens: Friday 18:00 to 03:00 with Saturday opening at 02:00 is refused, and the message names both days.

Add holidays and closures

For a day you are shut that is normally open, like a public holiday or a day off, add a closure instead of changing your weekly hours.

1. In the same section, under Holidays and closures, click Add a closure.
2. Pick the first day and the last day you are closed. For a single day, pick the same day twice.
3. Give it a name if you like, for example Christmas. Your AI uses the name when it tells a customer you are closed today.
4. Click Save changes.

On a closure day your AI tells customers on chat, text and WhatsApp that you are closed and offers to arrange a callback, and nobody can book an appointment. Phone calls are answered as usual. Your weekly hours come back on their own the day after. To take a closure off, click the bin next to it and save.

If you are open past midnight, put the closure on the day the night starts. A closure on Saturday does not close your Friday night that runs into Saturday morning; a closure on Friday closes all of it.

Why this matters

Your AI assistant checks these hours before it tells a customer whether you're open. If it's giving the wrong answer about being open or closed, this is the first thing to check, the hours here are very likely just out of date.