How do I send a quick reply without typing it every time?

If you find yourself typing the same reply over and over, a saved reply lets you insert the whole thing with a few keystrokes.

Create a saved reply

Saved replies are shared by your whole team. Only admins can add, change or remove them, and only in Settings. Everyone on the team can use them with /.

1. Go to Settings, then Inbox, then Canned responses.
2. Click New response.
3. Give it a short code, like greeting or hours, and write the message it should insert.
4. Save.

To change one, use its edit button. To remove one, use its delete button and confirm. A removed saved reply is gone for everyone.

Admins can also get there from the reply box: type /, then click Manage canned responses at the bottom of the list. It opens in a new tab, so your draft stays where it is.

Use it while replying

1. In the reply box, type / followed by the short code, or just / to see the full list.
2. Pick the one you want from the list that appears.
3. It fills into your reply, edit it if you need to before sending.

WhatsApp message templates

If you have a WhatsApp inbox connected, there is a separate kind of saved message: an approved template. WhatsApp only lets you message a customer freely within 24 hours of their last message to that WhatsApp number, outside that window you can still reach them, but only with a template Meta has approved in advance.

1. Go to Settings, then Channels, then Connections, open your WhatsApp inbox, then Templates.
2. Submit a template for approval. Approval usually takes a few hours, up to 48. If your message has variables such as {{1}}, number them in order and add a sample value for each. Meta uses the samples to review the template; customers never see them. If Meta turns a template down, the reason Meta gives is shown on the screen.
3. Once approved, send it into any conversation on that inbox at any time, including outside the 24 hour window, from the template tool button in the composer.