How do I fix a missed clock-out, add a missing entry, or approve the week's hours?
Edit or void a time entry from the Team time tab, add one by hand if something never got logged, then approve the week to lock it once it's right.
Every time entry can be corrected, voided, or backfilled by hand, and once a week's hours look right you approve and lock it so nothing changes underneath you later.
Fix or remove an entry
- Open Team management, then Team time, and pick the staff member and date range you need from the controls at the top of the ledger.
- Find the entry in the list. Each row shows when it started and ended, how long it ran, and its status.
- Click Edit to correct the times or add a note explaining the change, or click Void to remove it from the record without deleting it outright. A voided entry stays visible with a Voided badge so there's a trace of what happened, and it can't be edited or voided again.
Add a missing entry
If something was never logged, for example a shift where the clock-in never fired, click Add entry above the ledger, pick the staff member, and fill in the start and end times by hand. It appears in the ledger like any other entry and counts toward their totals immediately.
Approve and lock a week
- Use the week picker in the card above the ledger to move to the week you want to close out.
- Read the note underneath: it tells you whether that week has already been approved, and by whom.
- Click Approve & lock week. The week is marked Locked, and it's the record you'd use for payroll from that point on.
If something needs correcting after a week is locked, click Reopen week first. This unlocks it for editing again; it doesn't undo anything on its own.
Export a CSV
Click Export CSV to download every entry in the staff member and date range currently selected. If the range holds more entries than one export can carry, you're told the file is a partial view, not the complete range, so narrow the dates and export again for the rest.
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More in Team management: managing a team
The other guides people read alongside this one.
- How do I see what my team is doing right now, and how they've spent their time?
Open Team management, then Team time, for a live dot-by-dot view of the whole team's day plus every logged time entry underneath.
- How do I set what hours my team is supposed to work?
Build a named weekly schedule with real clock times, then assign it to whoever should follow it. Anyone without one follows your organization's default.
- Can someone who isn't an admin put people on a schedule for me?
Give a team member permission to assign schedules without making them a full admin. They can only assign, never build or edit a schedule, and never assign themselves.
- What does "adherence" mean, and how is it worked out?
Adherence compares the productive time someone actually logged against what their schedule planned for them. A grace window forgives being a few minutes early or late.
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