How do I install Peakify CX on my phone and get alerts for new messages?
Add Peakify CX to your phone's home screen like an app, then turn on Push on this device in Notifications so a new message alerts you even when the app is closed.
Peakify CX can be installed on your phone like an app, with its own icon, so it can alert you the moment a new message arrives, even when you are not looking at it.
Install it on an iPhone or iPad
- Open Peakify CX in Safari. Only Safari can install it on an iPhone or iPad, another browser will not offer this option.
- Tap the Share button, then choose "Add to Home Screen."
- From now on, open Peakify CX from the new icon on your Home Screen, not from Safari. On an iPhone, alerts for new messages only work from this installed icon.
Install it on an Android phone
- Open Peakify CX in Chrome.
- Look for an install option, often a small icon in your address bar, or a menu item called "Install app" or "Add to Home screen."
- Confirm the install. Peakify CX gets its own icon, the same as any other app on your phone.
If you were already signed in inside your browser, the installed app may ask you to sign in again the first time you open it, see How do I sign in to Peakify CX from my web browser?
Turn on alerts
- Open Notifications from your sidebar, in the installed app on an iPhone, or in your regular browser on a computer or Android phone.
- Switch on "Push on this device."
- Your phone or browser asks whether to allow this, allow it. If you say no by mistake, turn it back on from your phone's own settings for the installed app, or your browser's site settings for Peakify CX.
Test it
Ask a colleague to send a test text or web chat message, or send one yourself from another device. An alert should appear on your phone within moments. Tap it, and it opens straight to that conversation.
If no alert arrives
Check that "Push on this device" is still switched on in Notifications. On an iPhone, alerts only work from the installed Home Screen icon, opening Peakify CX in Safari itself will never alert you. If it is switched on and still nothing arrives, open Help in your sidebar and message us.
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More in Your team
The other guides people read alongside this one.
- How do I invite someone to my team?
Send them an email invite with a role attached. They get seven days to accept, and you can resend or cancel it any time before then.
- What can an Administrator do that an Advisor cannot?
Administrators have full access including billing and removing people. Advisors handle conversations and contacts but cannot touch billing, settings or the team list.
- What happens when I run out of seats?
Every plan includes a certain number of people, shown at the top of your Team page. Once you hit it, inviting or accepting stops until you free a seat, buy an extra one, or upgrade.
- How do I remove someone who has left?
Remove them from your Team members page. It deletes their sign-in for good, frees their seat, and cannot be undone, though the conversations they handled stay in your inbox.
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