How do I clock my time in Team management?
You don't clock in or out by hand. Peakify times you automatically from the moment you open a task to the moment you complete or unassign it.
There's no clock-in button in Team management. Your time is tracked for you automatically, tied to the tasks you actually work.
How it starts and stops
The moment you open a task, a timer starts for it. The moment you complete it or unassign it, that timer stops and is saved. If you somehow have more than one task assigned at a time, only one timer runs, following whichever task you opened most recently until it's finished, the others don't get their own clock running at the same time.
See your time
Open TMS, then the My time tab. You'll find:
- A day view showing your day as a timeline.
- A running total for the last 30 days, and a day-by-day breakdown.
- A list of individual entries, each with the task, its start and end time, and how long it ran.
If an entry looks wrong
- Find the entry in your list.
- Click Request correction.
- Explain what's wrong.
Your note goes to an admin to review and fix. Some entries carry an "Under review" badge on their own, Peakify flags anything unusually long, or anything closed after your organization had already signed off that week, so it gets a second look even before you say anything.
Nothing to set up yourself
There's no manual start, stop, or add-time button here. Your logged hours are always a straightforward record of the tasks you actually opened and finished.
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More in Team management: your day
The other guides people read alongside this one.
- How do I find my way around Team management?
Team management (TMS) is one screen with tabs. Click TMS in your sidebar, then pick the tab for what you need.
- What is on my Team management workspace, and how do I use it?
Your workspace is a screen split into four parts: your task list, the conversation with whoever you're helping, their record, and the controls for finishing or returning a task.
- How do I assign myself a task from my workspace, and finish it?
Open a task on your list and it's assigned to you, your timer starts and its conversation and record fill your screen. Finish it with a note, or give it to a teammate, your AI teammate or back to the queue.
- How do I see and work a customer's tasks in Team management?
There's no separate tab for browsing every task any more. Work your own ranked list from the Workspace tab, and see everything for one customer, in four lanes, on their own Tasks tab.
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