How do I check if my broadcast text actually sent, or stop one that's still going out?
Open Recent broadcasts to see a per-recipient delivery report, and cancel a broadcast that is still queued or in progress before it reaches everyone.
Every broadcast you have ever sent stays listed under Recent broadcasts, with a running count of what happened and a full per-recipient breakdown if you need it.
Check what happened
- On the broadcast page, look under Recent broadcasts. Each row shows how many were sent, failed and skipped out of the total.
- Click a row to open its delivery report: one line per recipient, their phone number, and either "Delivered to carrier" or the reason they did not get it.
- Reasons you might see: no phone number, no consent on file, unsubscribed, quiet hours (texts are held back between 9pm and 8am in the recipient's own local time and are not retried automatically, so you would need to recreate the broadcast to reach them), SMS sending paused for your account, or the destination country or US texting registration not being approved yet.
- If a report shows no rows yet, the broadcast is still being processed. Check back shortly.
Cancel a broadcast
- A broadcast that is still queued or actively sending shows a Cancel button next to it in the Recent broadcasts list.
- Click Cancel, then confirm. This stops the broadcast before its remaining recipients are sent.
- Anyone who had already received the message keeps it, canceling never un-sends what already went out. Only the people still waiting in line are skipped.
A broadcast that already finished, or was already canceled, has no Cancel button, there is nothing left to stop.
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The other guides people read alongside this one.
- How do I send a text message to a group of customers at once?
Write a message, pick who gets it, and send it now or later. People with no phone number, who unsubscribed, or who never gave consent are left out automatically.
- What happens when a customer texts STOP, and can I text them again?
Replying STOP unsubscribes them from your texts immediately, and only they can undo it by replying START. This applies per business, not across every Peakify customer.
- How do I put a form on my website to collect leads?
Build a form with your own questions, list the websites allowed to use it, then paste a snippet on your site. Every submission becomes a contact.
- Where do my lead form submissions go, and how do I get them back after clearing them?
Every submission becomes a contact and shows up on the form's Submissions page, with proof of what they agreed to. Cleared submissions and deleted forms sit in a 30-day bin before they are gone for good.
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