Pricing that scales with the customers you talk to.

A monthly active contact is one person you talked to that month, on any channel. If the same customer texts you on Monday and calls you on Friday, that is one contact, not two. If you never talk to them that month, they do not count, even though we still keep their record.

Nothing stops working. We add a charge for every extra 100 contacts at the end of the month, at the rate shown on your plan above. If it happens every month, moving up a step is cheaper than paying the extra.

Volume, team size, and what happens after the conversation. Every plan answers your chat, your texts and your phone, because those all bill by the minute or the message and there is no reason to hold them back. Pro adds the work that follows: tasks, pipelines, time tracking, the client portal and payment requests. Scale is for higher contact volumes and a bigger team, and it has the lowest rate for going over.

Then the ladder stops and we work it out with you. There is no separate enterprise product to move onto, just a price for the volume you actually run. The same goes if you need far more people on the account than your plan includes.

The AI answering your customers on website chat and text is included in your plan, under a fair use policy. That works because your plan already sets how many people you talk to in a month, so the AI cost and the plan price move together. What is billed on top is anything with a carrier bill behind it: the AI answering the phone, text messages in and out, calls your own team makes, and AI Workspace for your staff. Those rates are further up this page.

No, and we add nothing on top of them either. You connect WhatsApp through Meta’s own signup, so the WhatsApp Business account stays in your name and its message fees are settled with Meta. Nothing WhatsApp charges comes out of your Peakify CX balance. Meta publishes those rates and changes them from time to time, which is why we do not restate them here.

Move up to the next contact volume on your billing page and it takes effect straight away, so the extra capacity is there the moment you need it. You pay the difference for the rest of the month you are in, not a whole month twice. Moving back down works the other way round: it takes effect at your next billing period, and there is no refund for the part of the month you have already had.

Yes, just ask us. We move you at the start of your next billing period, so you are never charged twice in one month. It is the one change you ask us for rather than clicking yourself, because switching mid month would reset the date your bill falls on.

Going live is the moment your plan starts. It is when you want a phone number, texting or calls, because those cost real money the day they switch on. Until then the $1 covers everything you can do on your website.

Your plan starts and the card you signed up with is charged the plan price. Nothing you built goes away. If you would rather not carry on, cancel before then and that is the end of it.

Yes, once. Ask us and we can add 7 more days. It is one extension, we do it by hand, and it is not something you can switch on yourself.

Yes. Change it on the billing page whenever you like. The new plan starts at the beginning of your next billing period, so you are never charged twice in one month.

Your plan includes one number. Extra numbers are billed monthly on top. The phone number rate card has the current price.

Open the billing page and choose Manage in Stripe. You can cancel there yourself. Your plan keeps running until the end of the period you have already paid for.

With any major credit or debit card. Payment runs through Stripe, so your card details never reach our systems. All prices are in USD and Stripe converts to your local currency at checkout.

Your business information and your customer conversations stay in your own account, and we do not share them with anyone else. You can turn on two-factor sign-in, decide who sees what with custom roles, and read a full log of who did what in your account. You can export your contacts, your audit log and your account details yourself whenever you want, and you can ask us to delete the account and everything in it.